Tymor Technologies: Kaseya 365 and operations platform built from scratch

The Challenge

Tymor Technologies was running a growing service operation on a mix of free tools, manual processes, and ad-hoc monitoring scripts. There was no centralised endpoint visibility, ticket intake was handled through shared inboxes, and escalation records were difficult to audit. Security coverage was inconsistent across the environment, and remote staff needed a stable, secured access layer for internal tools. The business needed a professional platform build with documentation, access control, monitoring, and workflow structure from the start.

Our Approach

BPro IT began with a two-week discovery phase to map Tymor's users, endpoints, existing tooling, workflow tiers, and day-to-day operating process before any configuration work began. Kaseya 365 Endpoint was deployed first, with agents rolled out across endpoints, monitoring policies defined by device group, and automated patch management configured with staged approval windows. Kaseya 365 User was provisioned for the internal team, covering Microsoft 365 data protection, security awareness training, and credential monitoring. Kaseya BMS was configured with ticket categories, workflow routing, three response tiers, priority rules, portal access, and billing workflow support. Baseline security policies were applied across endpoints: encryption, MFA enforcement, Microsoft Defender configuration profiles, and documented escalation procedures. The RDS server was built on Windows Server 2022 with Remote Desktop Services configured, RemoteApp sessions published for internal tooling, TLS termination through RDS Gateway, and access restricted to authorised accounts with session logging enabled.

What changed after launch

Tymor Technologies moved from fragmented, informal operations to a fully structured operations platform in six weeks. Endpoints now have monitoring, automated patching, and baseline security coverage. Tickets are routed, tracked, and closed against defined workflows with a clear audit trail. Remote staff access internal tooling through a secured RDS environment without VPN complexity. Full platform runbooks and configuration documentation were handed over at project close.

• Kaseya 365 Endpoint, User, and BMS workflows live
• Three workflow tiers configured with automated ticket routing
• Baseline security policies applied across endpoints
• RDS server live on Windows Server 2022 for secure remote staff access
• Full platform runbook and configuration documentation delivered at handover